Grievances

Grievance appeal outcome letter

Confirms the decision on a grievance appeal and closes the internal process.

The employee appealed the grievance outcome, a manager not previously involved heard the appeal, and a decision has been made on each ground.

Before it goes

  • The appeal was heard by someone senior to, or independent of, the original decision-maker.
  • Each ground of appeal has an answer.

The letter

[COMPANY NAME] [COMPANY ADDRESS] [DATE] [EMPLOYEE NAME] [EMPLOYEE ADDRESS] Dear [EMPLOYEE FIRST NAME], Outcome of your grievance appeal I am writing to confirm the outcome of the appeal hearing held on [APPEAL DATE], which I chaired. You were accompanied by [COMPANION NAME / You chose not to be accompanied]. You appealed against the grievance outcome of [OUTCOME DATE] on the following grounds: 1. [GROUND] 2. [GROUND] On the first ground, [FINDING AND REASON]. On the second ground, [FINDING AND REASON]. My decision is that [the original outcome is upheld / the appeal is upheld in part, and in addition to the actions already set out, [FURTHER ACTION] / the appeal is upheld and the outcome is replaced with the following: [NEW FINDINGS AND ACTIONS]]. This decision is final and concludes the company's grievance procedure. [If anything about how the actions are working out concerns you over the coming months, please raise it with [NAME] directly.] Yours sincerely, [MANAGER NAME] [JOB TITLE] [COMPANY NAME]

Filling it in

Grounds
Answer each. If new evidence was produced at the appeal, say what you did with it.

What the law says

  • Acas Code of Practice, paragraphs 42 to 46: appeals heard without unreasonable delay, by a manager not previously involved where possible, outcome in writing.
  • Acas Code of Practice on disciplinary and grievance procedures: a tribunal can adjust compensation by up to 25% for an unreasonable failure to follow it.
Guidance, not legal advice. Employment law moves; check the current position before relying on any of it, and take advice on anything that could end someone's employment.

What turns this letter into a claim

  • Do not treat the appeal as a formality. If the original outcome missed something, say so and fix it. That is what the appeal is for.

Questions people ask

What happens after the appeal if they are still unhappy?

The internal process is finished. They may go to Acas early conciliation and then a tribunal if they believe there is a legal claim. A well-run, well-documented grievance process is the best position from which to face that.

The letter, with the names already in

Employ AI drafts letters like this one from the employee's record, so the dates, service and pay are already right, and the disciplinary module writes the invitation and outcome letters from the case itself. All 44 letter families, 49 UK policies, GPS clock-in, rotas, leave and timesheets: £2.50 a month plus £1 per employee. 14 days free, no card.

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